REFUND POLICY

In this agreement the following terms will have the following meanings:

"ACCOUNT" means collectively the personal information and cridentials used by users to access tokens, virtual items and / or any communications systems on this website;

"LICENCE" MEANS THE TERMS AND CONDITIONS GOVERNING YOUR USE OF TOKENS, VIRTUAL ITEMS OR SERVICES PURCHASED FROM THIS WEBSITE;

"VIRTUAL ITEMS" MEANS, IN-GAME VIRTUAL ITEMS THAT ALORA DELIVERS THROUGH USE OF THE WEBSITE STORE IN EXCHANGE OF TOKENS;

"UNUSED VIRTUAL ITEM" MEANS A VIRTUAL ITEM PURCHASED FROM A DESIGNATED VIRTUAL SHOP THAT IS KEPT INSIDE OF IN-GAME OR VIRTUAL ITEMS NEVER CLAIMED OR USED.

"SERVICE" MEANS COLLECTIVELY ANY ONLINE FACILITIES, TOOLS, SERVICES OR INFORMATION THAT ALORA MAKES AVAILABLE THROUGH THE WEBSITE EITHER NOW OR IN THE FUTURE;

"PAYMENT INFORMATION" MEANS ANY DETAILS REQUIRED FOR THE PURCHASE OF TOKENS FROM THIS WEBSITE. THIS INCLUDES, BUT IS NOT LIMITED TO, NAMES, ADDRESSES, CREDIT / DEBIT CARD NUMBERS, BANK ACCOUNT NUMBERS AND SORT CODES;

"PURCHASE INFORMATION" MEANS COLLECTIVELY ANY ORDERS, INVOICES, CONFIRMATION EMAILS, RECEIPTS OR SIMILAR THAT MAY BE IN HARD COPY OR ELECTRONIC FORM;

"SYSTEM" MEANS ANY ONLINE COMMUNICATIONS INFRASTRUCTURE THAT ALORA MAKES AVAILABLE THROUGH THE WEBSITE EITHER NOW OR IN THE FUTURE. THIS INCLUDES, BUT IS NOT LIMITED TO, WEB-BASED EMAIL, MESSAGE BOARDS, LIVE CHAT FACILITIES AND EMAIL LINKS;

"USER" / "USERS" MEANS ANY THIRD PARTY THAT ACCESSES THE WEBSITE AND IS NOT EMPLOYED BY ALORA AND ACTING IN THE COURSE OF THEIR EMPLOYMENT;

"WEBSITE" MEANS THE WEBSITE THAT YOU ARE CURRENTLY USING WWW.ALORA.IO

ALORA AIMS TO ALWAYS PROVIDE HIGH QUALITY VIRTUAL ITEMS (OBTAINED IN EXCHANGE FOR TOKENS) THAT IS FAULT FREE. FAULTS INCLUDE AND ARE NOT LIMITED TO DATA CORRUPTION.

THIS REFUND POLICY COVERS ONLY FAULTS THAT IMPAIR THE USE OF THE TOKENS.

THIS REFUND POLICY DOES NOT COVER USE DIFFICULTIES ARISING OUT OF ISSUES SUCH AS FILE INCOMPATIBILITY OR MINOR MISTAKES IN VIRTUAL ITEMS ITSELF SUCH AS SPELLING ERRORS OR GRAPHICAL FAULTS THAT DO NOT RESULT FROM DATA CORRUPTION.

TOKENS CANNOT BE EXCHANGED BACK INTO A CURRENCY. PURCHASES OF TOKENS ARE NOT REFUNDABLE.

IF A PURCHASED TOKENS ARE NOT EXCHANGED INTO THE VIRTUAL ITEMS DURING 30 CALENDAR DAYS IT THEN IS NO LONGER VALID AND CANNOT BE A SUBJECT OF REFUND. REFUND REQUESTS OF TOKENS PURCHASES WITHIN 30 CALENDAR DAYS ARE AT THE EXCLUSIVE DISCRETION OF ALORA. IF A VIRTUAL ITEM WAS GIVEN TO A USER ON TERMS OF BONUS, GIFT OR PROMOTION THEN IT CANNOT BE A SUBJECT OF REFUND INTO TOKENS.

IF A VIRTUAL ITEM CONTAINS FAULTS ON RECEIVING, YOU SHOULD INFORM ALORA IMMEDIATELY AND MUST INFORM US WITHIN 24 HOURS OF RECEIVING IN ORDER TO RECEIVE TOKENS BACK EQUAL TO THE PURCHASE PRICE OF THE RELEVANT VIRTUAL ITEM. ANY NOTIFICATION RECEIVED OUTSIDE OF THIS TIME PERIOD IS AT THE EXCLUSIVE DISCRETION OF ALORA.

ACCIDENTAL PURCHASES OF TOKENS OCCURRED AS A RESULT OF TECHNICAL FAULT IN THE PAYMENT SYSTEM YOU PAID THROUGH MUST BE DISPUTED WITH THE RESPECTIVE PAYMENT PROCESSOR. ALORA IS NOT RESPONSIBLE FOR ANY TECHNICAL FAULTS ARISING AT PAYMENT PROCESSORS. ALORA IS NOT IN CHARGE OF HANDLING CREDIT/DEBIT AND BANK TRANSACTIONS UNDERTAKEN TO PURCHASE TOKENS.

WHERE ANY REFUND IS ISSUED UNDER ANY CIRCUMSTANCES, ALORA RESERVES THE RIGHT TO SUSPEND OR TERMINATE THE RESPECTIVE ACCOUNT WITH THE WEBSITE.

FOR ALL ENQUIRIES ABOUT THE STATUS OF YOUR ORDERS, PLEASE CONTACT US:

[email protected]