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DannyPrunc

Member Since 07 Aug 2024
Offline Last Active Aug 07 2024 12:23 PM
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#30445 How to use the support section [Read before first post]

Posted by OzScorcher on 14 December 2016 - 07:30 AM

:gnome:

 

 

The support section of the forums is for support only, you should not be using it to post appeals or bug reports, these have their own section.

 

If your support question is something that you think a regular player would be able to help with then you should post it into the normal section that you see here so as to get a quicker response. These types of inquiries include, but are not limited to:

  • Client problems
  • Connectivity issues

If you support question is something that includes personal details or is an issue that could only be handled by staff, the involvement of regular players is unnecessary and your topic should be posted into the '2FA & Password', 'Donation' or the 'Technical' support section. This section operates similar to the bug report and appeals section in that only you and members of staff will be able to view your topic, regular members cannot see the topic you have made and therefore will not see any private information you choose to include. Issues to be posted in this forum include, but are not limited to:

  • 2FA / Password reset
  • Donation problems
  • Technical problems
  • Loss of items
  • Anything involving personal details you do not wish to share



#117326 BMT and PayPal Donations

Posted by 2 swords on 13 September 2017 - 07:17 PM

Please allow up to 24 hours for your payments to be processed and for the tokens to be added to your account(s).

 

The processing time is dependent on BMT and PayPal as they verify and process your payment(s). If the issue persists beyond this timeframe, you may contact PayPal's customer service or visit BMT's website at https://www.bmtmicro.com/contact-us/ for further assistance.

 

Please ensure you are logged into the correct account for which you made the donation. You can verify this by checking the username displayed at the top right corner of http://www.alora.io/store/.

 

In-game and forum accounts are linked together; creating one automatically attaches the other.

 

If your donation has not processed after 24 hours, please post in the donation support section at https://www.alora.io...nation-support/. Include details such as your donation method (PayPal or BMT), transaction receipt number, email used for payment and confirmation, as well as the username of the account for which you donated.

 

For further assistance, you can reach out to our support team through the aforementioned channels.