Adrianidery

The support section of the forums is for support only, you should not be using it to post appeals or bug reports, these have their own section.

If your support question is something that you think a regular player would be able to help with then you should post it into the normal section that you see here so as to get a quicker response. These types of inquiries include, but are not limited to:

• Client problems
• Connectivity issues

If you support question is something that includes personal details or is an issue that could only be handled by staff, the involvement of regular players is unnecessary and your topic should be posted into the '2FA & Password', 'Donation' or the 'Technical' support section. This section operates similar to the bug report and appeals section in that only you and members of staff will be able to view your topic, regular members cannot see the topic you have made and therefore will not see any private information you choose to include. Issues to be posted in this forum include, but are not limited to:

• 2FA / Password reset
• Donation problems
• Technical problems
• Loss of items
• Anything involving personal details you do not wish to share

Over the past few months, I have seen the same problem from the Google Authenticator Application come up over and over again. Here is a quick guide on how to fix this issue.

First of all, this is only for the Google authenticator application

Second, this is in regards to having it set up already to provide access codes, but the codes being incorrect. 

Steps to resolve this issue:

1. Open the main menu in the Google Authenticator app.

2. Tap Settings.

3. Tap Time correction for codes.

4. Tap Sync now.

Picture Guide:

If you're having issues getting the authenticator set up look here https://www.alora.io...ide-duo-mobile/

If your issues persist, please post in https://www.alora.io...ssword-support/ and fill out the format with all of the required information to remove the 2FA.