Henryneuth

If you are having two-factor authentication issues and need it disabled. Please make a topic here: 

http://www.alora.io/...ssword-support/

Once you've started your topic, fill out the form and include the following information in your post:

Your username you're having the issue on.

Your MAC and IP Address.

Any donation receipts and confirmation emails will be asked for if necessary.

Once you've done this, a staff member will get back to you as soon as possible.

For those that don't understand how to get the MAC Address of your device, please refer to the information below.

For Windows Users:

• Open/Run command prompt
• Once open, type in "getmac"
• Copy/screenshot all of the results that show and include them in your thread.

For Mac Users:

• Select System Preferences from the Apple Menu at the top left of your screen
• Choose Wi-Fi from the list of interfaces on the left and click the advanced button
• Choose the Hardware tab, under that you will see the MAC address of your wireless card

For Linux Users:

• As the root user or user with appropriate permissions
• Type "ifconfig -a"
• From the displayed information, find "eth0" (this is the default first Ethernet adapter)
• Locate the number next to the HWaddr. This will be your MAC address

And for those that don't know how to obtain their IP address 

• Go to https://whatismyipaddress.com/ and copy what it says under "My IP address is:"

If you have any further questions or are unable to obtain some of this information required, please message a staff member so we can assist you with it.

For anyone that needs help setting up their 2fa, please refer to this thread here:

http://www.alora.io/...tication-guide/

This is what worked for me, It may not work for others.

After DC'ing a lot, i figured out what was causing my issues. WAN Channel interference. If you are constantly getting "Connection Lost", this may help you.

Step 1:

• Restart your Router and/or Modem. I have an All-in-One modem. This will give it a fresh boot-up, and should clear everything up. 

Step 2:

• Open up your modem/router's gateway in your browser. Normally 192.168.0.1 is what you will enter into your address bar. You can find your gateway, user, and password on the back of your modem/router. If it's not there, you may have to do a little research to find your modems default user and password.

Step 3:

• Once you're in, you want to go to your WAN settings. Every model of modem is different. It'll look something like this.

Step 4:

• Change your Wireless Channel to 6, or 11. Default is usually 1. I had devices interfering with the default channel, and switched to 6. 
• NOTE: This is for 2.4Ghz setups, and not 5G.

Additionally, some Anti-Virus programs may cause connection issues. Try disabling them to see if that helps. Sometimes, you may have to delete said Anti-Virus program to resolve your issues!

Hope this has helped some of you! After 2 hours, I haven't DC'd.