We are aware of alot of the bugs within COX and Omicron is working on fixes for the problems. The way COX use to be people would complain about "how its so easy and how we wish we had real raids" I personally dont believe it is hard to do the new raids and with that being said this is END GAME content which should be done late into the game not with base 70, base 80 stats.
No Support from me.
I think a large issue is WE don't know this. WE hear nothing about what's going on or what is being fixed. We know nothing until the update is done or we get the slight chance to vote on an update which I've only seen a handful of times in my 3+ years here. The lack of communication is a large issue, but if we got an update every so days (Like Moe does with community events ect.) on what's being worked on, what's being fixed, and what Omicron is aware needs fixing, it could solve threads like this being made in the future.