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Although I like the idea of having a "bot" to automatically answer questions, I feel like there are more important things to focus on. Usually, there are always staff members online to answer any questions players might have. If no staff member is not available for whatever reason there are always kind people answering questions in the "Alora" clan chat. Regarding the analysis of chats etc, players usually come to us if there is something there not happy about, whether that is bugs, suggestions or whatever.
No support from me, sorry.
Actually it is your job, doing a bot will make your job usless, I accpet your POV , waiting to hear from players 
