Why do you never reply to PM's and you're never in the official help CC? There's people asking questions in the CC all the time, and being the kind person I am; I have to reply. There's no point in saying "Message me if you have problems" then ignoring them. Not saying it's all the staff, and I'm not saying you ignore everybody. Just try and get around to PMing the person back.
I would also like to add this isn't a bash at the staff team.